The Impact of Cloud Computing on E-commerce Performance and Innovation: An Empirical Study

Swamy Sai Krishna Kireeti Athamakuri

Andhra University, Visakhapatnam

Andhra Pradesh , India

athmakuri.kireeti@gmail.com

Jagadeesh Thiruveedula

Jawaharlal Nehru Technological University

Kakinada , Andhra Pradesh 533003 India

jagadeeshthiruveedula77@gmail.com

Dr Shantanu Bindewari

Assistant Professor

IILM University, Greater Noida

bindewarishantanu@gmail.com

Abstract –

The rapid growth of cloud computing technologies has significantly transformed the landscape of e-commerce, enabling businesses to enhance performance, reduce costs, and foster innovation. This empirical study investigates the impact of cloud computing on e-commerce performance and innovation by examining key variables such as operational efficiency, customer experience, scalability, and the ability to introduce new products and services. Through a survey of e-commerce firms utilizing cloud-based solutions, the research highlights how the integration of cloud infrastructure allows businesses to optimize their supply chains, improve website performance, and better manage customer interactions. Additionally, the study explores the role of cloud computing in enabling e-commerce firms to innovate through enhanced data analytics, flexibility in resource allocation, and the rapid development of new applications. The findings suggest that cloud computing not only improves operational performance but also serves as a catalyst for innovation, allowing e-commerce businesses to remain competitive in an increasingly digital marketplace.

Keywords –

 Cloud computing, e-commerce performance, innovation, operational efficiency, customer experience, scalability, supply chain optimization, data analytics, resource flexibility, digital marketplace.

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