Hemant Singh Sengar1, Krishna Kishor Tirupati2, Pronoy Chopra3 , Prof. (Dr) Sangeet Vashishtha4,
Er. Aman Shrivastav5 & Shalu Jain6,
1Shri Vaishnav Institute of Technology and Science, Indore India, hemants9699@gmail.com
2IIITB, Johns Creek, GA ,USA , 30097, kk.tirupati@gmail.com
3University of Oklahoma USA, pronoyc10@gmail.com
4IIMT University, Meerut, India. sangeet83@gmail.com
5ABESIT Engineering College , Ghaziabad , shrivastavaman2004@gmail.com
6MAHGU, Pauri Garhwal, Uttarakhand, mrsbhawnagoel@gmail.com
Abstract: This study explores the transformative impact of Natural Language Processing (NLP) on customer interactions within Software as a Service (SaaS) environments, focusing specifically on the implementation of chatbots. As SaaS continues to grow in popularity, the demand for efficient, scalable customer support solutions has escalated. By utilizing NLP, chatbots can understand, interpret, and respond to customer inquiries in real time, enhancing user experience and operational efficiency. This case study examines a leading SaaS company that integrated an NLP-driven chatbot into its customer service strategy. The research analyzes key metrics, such as response time, customer satisfaction, and issue resolution rates, before and after the chatbot’s implementation. Results indicate that NLP chatbots significantly improve customer interactions by providing timely responses and personalized assistance, thereby reducing operational costs and increasing customer loyalty. This study underscores the critical role of NLP in optimizing SaaS customer engagement strategies and offers insights into best practices for chatbot development and deployment.
Keywords: Natural Language Processing, SaaS, customer interactions, chatbots, AI, customer support, NLP implementation, user experience, automation, personalized assistance.
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- Agrawal, Shashwat, Digneshkumar Khatri, Viharika Bhimanapati, Om Goel, and Arpit Jain. 2022. “Optimization Techniques in Supply Chain Planning for Consumer Electronics.” International Journal for Research Publication & Seminar 13(5):356. DOI: https://doi.org/10.36676/jrps.v13.i5.1507.
- Dandu, Murali Mohana Krishna, Archit Joshi, Krishna Kishor Tirupati, Akshun Chhapola, Shalu Jain, and Er. Aman Shrivastav. (2022). “Quantile Regression for Delivery Promise Optimization.” International Journal of Computer Science and Engineering (IJCSE) 11(1): 141–164. ISSN (P): 2278–9960; ISSN (E): 2278–9979.
- Vanitha Sivasankaran Balasubramaniam, Santhosh Vijayabaskar, Pramod Kumar Voola, Raghav Agarwal, & Om Goel. (2022). Improving Digital Transformation in Enterprises Through Agile Methodologies. International Journal for Research Publication and Seminar, 13(5), 507–537. https://doi.org/10.36676/jrps.v13.i5.1527.
- Mahadik, Siddhey, Kumar Kodyvaur Krishna Murthy, Saketh Reddy Cheruku, Prof. (Dr.) Arpit Jain, and Om Goel. 2022.
- “Agile Product Management in Software Development.” International Journal for Research Publication & Seminar 13(5):453. https://doi.org/10.36676/jrps.v13.i5.1512.
- Mahadik, Siddhey, Amit Mangal, Swetha Singiri, Akshun Chhapola, and Shalu Jain. 2022.
- “Risk Mitigation Strategies in Product Management.” International Journal of Creative Research Thoughts (IJCRT) 10(12):665.
- Khair, Md Abul, Kumar Kodyvaur Krishna Murthy, Saketh Reddy Cheruku, Shalu Jain, and Raghav Agarwal. 2022. “Optimizing Oracle HCM Cloud Implementations for Global Organizations.” International Journal for Research Publication & Seminar 13(5):372. https://doi.org/10.36676/jrps.v13.i5.1508.
- Arulkumaran, Rahul, Sowmith Daram, Aditya Mehra, Shalu Jain, and Raghav Agarwal. 2022. “Intelligent Capital Allocation Frameworks in Decentralized Finance.” International Journal of Creative Research Thoughts (IJCRT) 10(12):669. ISSN: 2320-2882.
- “Agarwal, Nishit, Rikab Gunj, Amit Mangal, Swetha Singiri, Akshun Chhapola, and Shalu Jain. 2022. “Self-Supervised Learning for EEG Artifact Detection.” International Journal of Creative Research Thoughts 10(12).p. Retrieved from https://www.ijcrt.org/IJCRT2212667.”
- Murali Mohana Krishna Dandu, Venudhar Rao Hajari, Jaswanth Alahari, Om Goel, Prof. (Dr.) Arpit Jain, & Dr. Alok Gupta. (2022). Enhancing Ecommerce Recommenders with Dual Transformer Models. International Journal for Research Publication and Seminar, 13(5), 468–506. https://doi.org/10.36676/jrps.v13.i5.1526.
- Agarwal, N., Daram, S., Mehra, A., Goel, O., & Jain, S. (2022). Machine learning for muscle dynamics in spinal cord rehab. International Journal of Computer Science and Engineering (IJCSE), 11(2), 147–178. © IASET. https://www.iaset.us/archives?jname=14_2&year=2022&submit=Search.
- Salunkhe, Vishwasrao, Srikanthudu Avancha, Bipin Gajbhiye, Ujjawal Jain, and Punit Goel. 2022. “AI Integration in Clinical Decision Support Systems: Enhancing Patient Outcomes through SMART on FHIR and CDS Hooks.” International Journal for Research Publication & Seminar 13(5):338. DOI: https://doi.org/10.36676/jrps.v13.i5.1506.
- Agrawal, Shashwat, Fnu Antara, Pronoy Chopra, A Renuka, and Punit Goel. 2022. “Risk Management in Global Supply Chains.” International Journal of Creative Research Thoughts (IJCRT) 10(12):2212668.
- Agrawal, Shashwat, Srikanthudu Avancha, Bipin Gajbhiye, Om Goel, and Ujjawal Jain. 2022. “The Future of Supply Chain Automation.” International Journal of Computer Science and Engineering 11(2):9–22.
- Voola, Pramod Kumar, Umababu Chinta, Vijay Bhasker Reddy Bhimanapati, Om Goel, and Punit Goel. 2022. “AI-Powered Chatbots in Clinical Trials: Enhancing Patient-Clinician Interaction and Decision-Making.” International Journal for Research Publication & Seminar 13(5):323. https://doi.org/10.36676/jrps.v13.i5.1505.
- Ayyagiri, Aravind, Shalu Jain, and Anshika Aggarwal. 2022. “Leveraging Docker Containers for Scalable Web Application Deployment.” International Journal of Computer Science and Engineering 11(1):69–86. ISSN (P): 2278–9960; ISSN (E): 2278–9979. Retrieved September 14, 2024 (https://iaset.us/download/archives/03-09-2024-1725362533-6-%20IJCSE-abstract-6.Abs.%20IJCSE_2022_Vol_11_Issue_1_Res.Paper_NO_299.%20Leveraging%20Docker%20Containers%20for%20Scalable%20Web%20Application%20Deployment.docx).
- Voola, Pramod Kumar, Shreyas Mahimkar, Sumit Shekhar, Prof. (Dr) Punit Goel, and Vikhyat Gupta. 2022. “Machine Learning in ECOA Platforms: Advancing Patient Data Quality and Insights.” International Journal of Creative Research Thoughts (IJCRT) 10(12)
- Gajbhiye, B., Khan, S. (Dr.), & Goel, O. (2022). “Penetration testing methodologies for serverless cloud architectures.” Innovative Research Thoughts, 8(4), Article 1456. https://doi.org/10.36676/irt.v8.14.1456
- Kolli, R. K., Chhapola, A., & Kaushik, S. (2022). Arista 7280 switches: Performance in national data centers. The International Journal of Engineering Research, 9(7), TIJER2207014. tijer tijer/papers/TIJER2207014.pdf
- Antara, F., Gupta, V., & Khan, S. (2022). Transitioning legacy HR systems to cloud-based platforms: Challenges and solutions. Journal of Emerging Technologies and Innovative Research (JETIR), 9(7), Article JETIR2207741. https://www.jetir.org
- FNU Antara, DR. PRERNA GUPTA, “Enhancing Data Quality and Efficiency in Cloud Environments: Best Practices”, IJRAR – International Journal of Research and Analytical Reviews (IJRAR), Volume.9, Issue 3, pp.210-223, August 2022. http://www.ijrarpdf
- Pronoy Chopra, Akshun Chhapola, Dr. Sanjouli Kaushik. (February 2022). Comparative Analysis of Optimizing AWS Inferentia with FastAPI and PyTorch Models. International Journal of Creative Research Thoughts (IJCRT), 10(2), pp.e449-e463. Available at: http://www.ijcrt/IJCRT2202528.pdf
- Chopra, E. P., Gupta, E. V., & Jain, D. P. K. (2022). Building serverless platforms: Amazon Bedrock vs. Claude3. International Journal of Computer Science and Publications, 12(3), 722-733. Available at: http://www.ijcspub/viewpaperforall.php?paper=IJCSP22C1306
- Key Technologies and Methods for Building Scalable Data Lakes. (July 2022). International Journal of Novel Research and Development, 7(7), pp.1-21. Available at: http://www.ijnrd/IJNRD2207179.pdf
- Efficient ETL Processes: A Comparative Study of Apache Airflow vs. Traditional Methods. (August 2022). International Journal of Emerging Technologies and Innovative Research, 9(8), pp.g174-g184. Available at: http://www.jetir/JETIR2208624.pdf
- Balasubramaniam, Vanitha Sivasankaran, Archit Joshi, Krishna Kishor Tirupati, Akshun Chhapola, and Shalu Jain. 2022. “The Role of SAP in Streamlining Enterprise Processes: A Case Study.” International Journal of General Engineering and Technology (IJGET) 11(1):9–48.
- Sivasankaran Balasubramaniam, Vanitha, S. P. Singh, Sivaprasad Nadukuru, Shalu Jain, Raghav Agarwal, and Alok Gupta. 2022. “Integrating Human Resources Management with IT Project Management for Better Outcomes.” International Journal of Computer Science and Engineering 11(1):141–164. ISSN (P): 2278–9960; ISSN (E): 2278–9979.
- Joshi, Archit, Sivaprasad Nadukuru, Shalu Jain, Raghav Agarwal, and Om Goel. 2022. “Innovations in Package Delivery Tracking for Mobile Applications.” International Journal of General Engineering and Technology 11(1):9–48.
- Voola, Pramod Kumar, Pranav Murthy, Ravi Kumar, Om Goel, and Prof. (Dr.) Arpit Jain. 2022. “Scalable Data Engineering Solutions for Healthcare: Best Practices with Airflow, Snowpark, and Apache Spark.” International Journal of Computer Science and Engineering (IJCSE) 11(2):9–22.
- Joshi, Archit, Dasaiah Pakanati, Harshita Cherukuri, Om Goel, Dr. Shakeb Khan, and Er. Aman Shrivastav. 2022. “Reducing Delivery Placement Errors with Advanced Mobile Solutions.” International Journal of Computer Science and Engineering 11(1):141–164. ISSN (P): 2278–9960; ISSN (E): 2278–9979.
- Krishna Kishor Tirupati, Siddhey Mahadik, Md Abul Khair, Om Goel, & Prof.(Dr.) Arpit Jain. (2022). Optimizing Machine Learning Models for Predictive Analytics in Cloud Environments. International Journal for Research Publication and Seminar, 13(5), 611–642. doi:36676/jrps.v13.i5.1530.
- Archit Joshi, Vishwas Rao Salunkhe, Shashwat Agrawal, Prof.(Dr) Punit Goel, & Vikhyat Gupta. (2022). “Optimizing Ad Performance Through Direct Links and Native Browser Destinations.” International Journal for Research Publication and Seminar, 13(5), 538–571. doi:36676/jrps.v13.i5.1528.